AI 客服与客户支持工具

分类导读

AI 客服工具可以辅助回答常见问题、分流工单、总结会话并支持坐席处理复杂请求。选型时应先梳理服务渠道、知识来源和人工接管条件，再评估自动化比例。

选择维度

• 支持网页、邮件、消息应用、电话与工单系统的渠道范围
• 知识库同步、检索引用、上下文保持与多语言回答质量
• 置信度阈值、人工升级、会话质检和服务指标分析能力
• 客户数据权限、保留删除、系统集成、席位和会话成本

使用提醒

上线前应使用真实问题集测试准确率、拒答和人工升级；涉及账户、退款或敏感信息时，应限制自动操作权限，并持续抽检会话和更新知识库。

• Cognigy Paid ★4.93
  Cognigy offers generative and conversational AI-powered customer service agents, enhancing customer interactions for businesses.
• EliseAI Freemium ★4.93
  Conversational AI for residential leasing, healthcare scheduling, and housing ops. Automates tour scheduling, applications, and resident comms 24/7.
• Sierra AI Paid ★4.93
  AI-powered platform for enhancing customer experience through conversational AI.
• Tidio Freemium ★4.93
  AI customer service platform combining live chat, Lyro AI agent, and ticketing. Used by 300,000+ businesses to deflect tickets and convert visitors.
• Ada Paid ★4.92
  AI-driven customer service automation platform.
• Agentforce Paid ★4.92
  Salesforce's AI agent platform — build, customize, test, deploy autonomous AI agents on the Agentforce 360 platform. Native CRM integration at enterprise scale.
• Bland AI Paid ★4.92
  Conversational AI that runs sales, support, and scheduling phone calls at scale.
• Decagon Paid ★4.92
  AI customer support concierge that resolves real tickets across chat, email, and voice.
• Moveworks Paid ★4.92
  Enterprise copilot platform using generative AI for automating work
• PolyAI Paid ★4.92
  World's most lifelike voice AI agents for enterprise — PolyAI deflects up to 80% of transactional calls without escalation. Banks, airlines, hospitality use it.
• Intercom Fin Paid ★4.91
  The #1 AI Agent for customer service — top-ranked on bake-offs and complex queries.
• Kore.ai Paid ★4.91
  Enterprise agentic AI platform — Kore.ai Agent Platform delivers AI for Work, Service, and Process across customer service, HR, and IT. Gartner MQ Leader.
• Vapi Freemium ★4.91
  Developer platform to build, test, and deploy advanced voice agents in minutes.
• LivePerson Paid ★4.86
  Conversational AI platform for businesses to enhance customer experiences through automation.
• Scaled Cognition Paid ★4.84
  Scaled Cognition is an AI lab that builds APT, a foundation model for policy-adherent customer service agents.
• Druid AI Paid ★4.83
  Druid AI is an enterprise platform for building conversational and voice AI agents that automate business processes.
• eDesk Freemium ★4.83
  AI-powered eCommerce customer service software for efficient support.
• Edra AI Freemium ★4.83
  Sequoia-backed workflow automation that analyzes tickets, logs, and messages to automate repeatable knowledge work end-to-end.
• Insider Paid ★4.83
  AI-driven platform for individualized, cross-channel customer experiences.
• KrispCall Paid ★4.83
  AI-powered cloud phone with voice clarity, transcription, and call routing. Virtual numbers in 100+ countries; Krisp noise cancellation built in.
• Merge Paid ★4.83
  Unified API for HR, Payroll, Accounting, Ticketing, CRM, and ATS Integrations.
• Outset Freemium ★4.83
  AI-native customer experience management platform. $30M Series B Q4 2025 led by Radical Ventures.
• Ravenna Paid ★4.83
  AI-native ITSM help desk that resolves IT, HR, and ops requests directly inside Slack.
• Tractable Paid ★4.83
  Tractable's AI accelerates damage assessment for cars and homes, ensuring swift and precise evaluations.
• Verint Paid ★4.83
  Verint: Elevating customer experience through automation and AI.
• Dialpad Free Trial ★4.82
  Dialpad offers a unified communication platform powered by AI.
• Docket.io Paid ★4.82
  AI marketing + AI Seller agent that engages, qualifies, and demos buyers live on your website. Autonomous sales engineer transforming sales chaos into clarity.
• Phonely Freemium ★4.82
  AI phone agents that answer every call, book appointments, and handle customer support 24/7 — trusted by 10,000+ businesses, YC-backed, fast setup.
• Synthflow Freemium ★4.82
  End-to-end voice AI platform for enterprise call automation — $20M Series A (Accel), 1000+ customers, 45M calls handled, 99.9% uptime.
• Agency Freemium ★4.81
  AI agent infrastructure platform letting teams build, deploy, and orchestrate autonomous agents at scale.
• SleekFlow Freemium ★4.81
  Omnichannel AI conversation platform unifying WhatsApp, Instagram, Messenger, and live chat. Used by 12,000+ businesses across APAC and Europe.
• Zenoti Paid ★4.81
  Zenoti leverages business data for automation, optimizing operations and enhancing customer experiences.
• Boost.ai Paid ★4.8
  AI-powered chat & voice bots for enhanced customer experiences.
• Crescendo Freemium ★4.8
  AI-native customer service platform with autonomous agents. Series B; competes with Sierra and Decagon for enterprise CX.
• Cresta AI Paid ★4.8
  Generative AI for the intelligent contact center, offering self-service, live coaching, and post-call insights.
• Kaizo Free Trial ★4.8
  AI-powered QA, insights, coaching, and engagement for Zendesk and Salesforce.
• LiveChat Freemium ★4.8
  Complete customer service platform for businesses.
• Minded Paid ★4.8
  AI platform for insurance agents to manage and optimize customer support workflows with high accuracy.
• Observe.AI Paid ★4.8
  AI-powered conversation intelligence software for contact centers.
• Salespeak Paid ★4.8
  AI Sales Brain that delivers founder-level conversations across web, email, and LLM search 24/7. Inbound lead engagement and conversion tool.
• Anam Freemium ★4.79
  Real-time interactive AI avatars API — CARA-3 model #1 on Avatar Benchmark with 180ms latency. In Fin AI Startup Pack alongside ElevenLabs and Lovable.
• Chatfuel Paid ★4.79
  A platform for automating customer communication on WhatsApp.
• IrisAgent Paid ★4.79
  Automate customer support with GPT-powered agent assist.
• Senso AI Paid ★4.79
  AI-Driven Knowledge Base for your Company
• SoundHound AI Paid ★4.79
  Conversational intelligence solutions for various industries.
• Avaamo Paid ★4.78
  Enterprise conversational platform transforming complex workflows into interactive dialogues.
• Kana Freemium ★4.78
  Kana is an AI customer support platform with autonomous resolution agents for ecommerce and SaaS. Resolves tickets across email, chat, and Slack.
• Siena AI Paid ★4.78
  First empathic AI customer service platform for ecommerce — Siena handles 80% of daily customer interactions with automation that feels on-brand.
• Tars Paid ★4.78
  AI-driven chatbot platform for marketing and customer support, enhancing engagement and conversions
• Webio Paid ★4.78
  Conversational AI platform for customer engagement and debt collection, blending chatbot and live agent conversations.
• Trainn AI Free Trial ★4.77
  Create scalable customer training, onboarding, and product education content in minutes.
• Distyl AI Paid ★4.76
  Distyl AI builds frontier-lab-grade AI agents for Fortune 500 enterprises. Khosla Ventures-led; partners with OpenAI on enterprise deployments.
• Goodcall Freemium ★4.76
  AI Phone Agent and Virtual Receptionist for service businesses — 3rd-gen platform with 300ms latency, 100% accuracy. Real estate, home services, contact centers.
• Haptik Paid ★4.76
  Generative AI-powered Conversational CRM for streamlining support, boosting marketing, and enhancing sales.
• JivoChat Paid ★4.76
  Live chat software for websites, enabling businesses to connect with customers in real-time.
• Gorgias AI Paid ★4.75
  AI-powered customer support automation for ecommerce
• Pylon Paid ★4.75
  Pylon is the modern AI-powered B2B customer support platform built around shared Slack channels. YC-backed; growing fast with mid-market SaaS customers.
• Rime AI Paid ★4.75
  Realistic conversational TTS designed specifically for voice agents and contact centers.
• Maven AGI Freemium ★4.74
  Enterprise-grade AI agent for customer support. Resolves tickets autonomously across email, chat, voice, and Slack — used by HubSpot, ClickUp, and Tripadvi
• Aquant Paid ★4.73
  Aquant: AI-driven service co-pilot for optimized decision-making in service challenges.
• Lorikeet Paid ★4.65
  Lorikeet is an AI customer support platform that resolves complex, high-stakes cases for fintech and healthtech teams by running multi-step workflows acros
• Crisp Paid ★4.64
  Unified business messaging platform for startups & SMBs.
• QueryPal Paid ★4.64
  AI chatbot integrated with Slack and Teams for efficient document-based query resolution.
• Civilio Freemium ★4.63
  AI chatbot for automated customer support and engagement.
• Glia Paid ★4.63
  Glia offers a ChannelLess™ interaction platform that seamlessly blends phone and digital communication for efficient customer service.
• Smith.ai Paid ★4.63
  AI-powered customer engagement with live agents for 24/7 lead capture and conversion
• Sprig Freemium ★4.63
  User insights platform for enhanced product experiences.
• Slang.ai Paid ★4.62
  24/7 voice AI service for restaurants to handle calls.
• Spiky Freemium ★4.62
  AI-driven conversation intelligence for revenue teams.
• TabSquare Paid ★4.62
  A full-stack technology platform for restaurants, enhancing customer experience both in-store and online.
• Omilia Paid ★4.61
  Omilia offers enhanced customer service fulfillment through conversational AI.
• Sanas Paid ★4.61
  Real-time accent translation for clearer, effective communication.
• Ushur Paid ★4.61
  AI-powered customer experience automation for high-contact industries.
• Arini AI Paid ★4.6
  AI-powered receptionist for dental practices to handle calls and scheduling.
• DocsBot Paid ★4.6
  AI-driven platform for creating custom chatbots using documentation.
• Eloquent AI Paid ★4.6
  Eloquent AI is an AI-agent platform that automates complex, regulated customer operations for financial-services firms by learning their existing SOPs.
• Giga Paid ★4.6
  Enhance Customer Support with GigaML
• Risotto Paid ★4.6
  AI-Driven Automation for IT Help Desks
• DigitalGenius Freemium ★4.59
  AI-powered tool for automating and enhancing customer support interactions.
• Guava Paid ★4.59
  AI-powered platform for conversational intelligence and voice automation.
• Orimon.ai Paid ★4.59
  AI-powered platform for contextual sales conversations.
• Superflows Freemium ★4.59
  A chat interface that controls your product with AI assistance.
• Zowie Paid ★4.59
  AI-powered platform for customer service automation and AI chatbots.
• Duckie AI Paid ★4.58
  AI technical support engineer reducing ticket escalations.
• Simplifai Paid ★4.58
  AI for automating customer service and business processes.
• Twain AI Paid ★4.58
  AI-driven chat support for enhanced customer service.
• Wonderful Paid ★4.49
  Wonderful is an enterprise AI agent platform that resolves customer-service requests over voice, chat, and email in local languages.
• Level AI Paid ★4.47
  Level AI is the generative AI platform for contact centers — automated QA, real-time agent assist, and call summarization. ~$65M Series C; Battery Ventures
• VanChat Paid ★4.47
  VanChat is the AI shopping assistant for Shopify stores — trained on each merchant's product catalog to handle pre-sale questions and recommendations 24/7.
• ChatBotKit Paid ★4.43
  Platform for creating conversational AI chatbots with custom datasets and skillsets.
• Popcorn AI Paid ★4.43
  No Code Platform for AI Assistants.
• LYRIS.ai Paid ★4.31
  AI chatbot by CODIAC for sales and support, leveraging GPT-4.
• OpenCall Paid ★4.31
  AI-Driven Business Call Automation
• Collect.chat Freemium ★4.29
  Chatbot platform for websites, enhancing data collection and lead generation
• ChatFast Free ★4.21
  Create custom GPT chatbots using your data for real-time answers.